Smallcase Hiring Work From Home Jobs 2024 for Customer Support Associate (CSA) | Smallcase Careers. Interested candidates who are eligible can Apply Online, candidate having 1-3 years of experience can Apply for this position. All the further details like – Job location, salary, qualification and the official apply link are given below.
Role/Numbers Of Vacancies and Experience.
- Customer Support Associate – 1-3 years of work experience.
Smallcase CSA Qualifications -
- Any Graduate can Apply for this position.
Job Location
- Customer Support Associate – Remote.
Responsibilities -
- Resolve consumer inquiries about utilizing the product using appropriate FAQs, video demos, and blog postings across channels.
- Work in cooperation with our partners’ support teams to achieve timely resolutions.
- Document all consumer feedback for further assessment by the product team.
- Label the queries we receive from consumers with different tags to identify what drives support traffic.
- Identify and address end-user pain issues in collaboration with the rest of the Customer Experience team.
- Track relevant support indicators and create reports for quality assessments.
Experience and Skills
- Excellent communication abilities in English, both written and vocal.
- previous customer service experience.
- Knowledge of investment products and stock markets is a significant advantage.
- Past experience with a FinTech startup.
- Ability to investigate, ask inquiries, and conduct research.
- Quick learner.
- Excellent team worker.
Salary and Pay
For Customer Support Associate posts, salary will be range from 3 LPA – 4 LPA. (Note – Salaries mentioned are not exact figured it is based on online data from several websites like Glass-door, Quora, Ambition Box, etc. Salary figures are subject to fluctuations.)
