Adit Hiring for Role Technical Support Representative Remote Jobs 2024. Interested candidates can Apply Online , freshers can also apply, this is fully Remote job profile. All the further details like – Job location, salary, qualification and the Official apply link are given below.
Role/Numbers Of Vacancies and Experience.
- Technical Support Representative – Freshers/Exp. both can apply.
Job | Qualifications -
- Qualification for Technical Support Representative – Bachelor’s degree in Computer Science/ B.E/B.Tech/ B.Sc (IT) or MCA/ M.Tech/ M.Sc (IT).
Adit Job | Location
- Job location for Technical Support Representative – Remote – India.
Technical Support Representative Job | Responsibilities -
Assist clients with exceptional technical support over the phone and through other speech channels.
Diagnose and fix technical and software problems pertaining to our SaaS products.
Help consumers with questions about usage, configuration, and installation of the product.
Keep a record of every customer encounter in our ticketing system, along with the specifics of the problem and the actions taken to fix it.
Handle complicated technical problems with precision and promptness, and forward them to the right teams—developers, senior support personnel, etc.
Work together with cross-functional teams to resolve customer issues and offer suggestions for bettering the product.
To improve technical support service, stay current on product knowledge, industry trends, and best practices.
Participate in the creation and upkeep of FAQs, knowledge base articles, and support material.
- Assure excellent client satisfaction and prompt issue resolution to deliver outstanding customer service.
Technical Support Representative | Experience and Skills
A track record of success in a technical support specialist or related position, ideally with an emphasis on SaaS and voice support.
Strong technical acumen and the capacity to diagnose and fix problems with software.
Strong oral communication abilities and the capacity to explain complicated technical ideas to clients in an understandable and efficient way.
Knowledge with SaaS products and a solid grasp of the underlying principles and technologies.
Ability to track support cases and manage customer contacts through the use of ticketing systems or customer relationship management (CRM) technologies.
The capacity to work autonomously, set priorities, and efficiently manage one’s time in order to fulfill service level agreements.
To deliver outstanding support experiences, one must possess patience, empathy, and a customer-centric mindset.
Willing to work the 8:00 p.m. to 5:00 a.m. IST US shift
- Installation and implementation experience with products is a bonus.
- It will be advantageous to know about switches, networking, routers, and VoIP.
Adit Job | Salary and Pay
For Technical Support Representative – posts, salary will be range from 2.5 LPA – 6 LPA. (Note – Salaries mentioned are not exact figured it is based on online data from several websites like Glass-door, Quora, Ambition Box, etc. Salary figures are subject to fluctuations.)
Adit Job | Important Links
Technical Support Representative - Remote
Selection Method -
Shortlisting, assessment exams, and a virtual interview will all be used to choose candidates for Airtel positions. If a candidate is shortlisted based on their desired qualifications, he or she will be notified by the registered mobile number or email address.
Application Fee -
No application fees for any candidates. Genuine recruiters never charge money to set an interview or offer a job. If you receive such calls or emails, be cautious as this could be a scam.
Important Note -
Applications submitted after the deadline will not be accepted in any case. Applications that are incomplete, sent after the deadline, or lack enclosures will be summarily denied without explanation or communication. As a result, application forms must be submitted by the deadline. Applications that are incomplete or received too late may be rejected.
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